When conversation matters. Real world simulations. Improved learning. Demonstrated results.
RealCall™ is a hosted speech recognition training platform designed to help organizations train their employees-when conversation matters. RealCall™ is based on web-enabled Java technologies. It is relevant for any organization that places value on the customer experience or is looking to instill clearly defined communication practices for employees. It is highly relevant to any industry and can improve customer satisfaction, increase sales, support compliance-driven conversations, and reinforce messaging to ensure brand integrity.
RealCall™ contains a patented speech recognition engine and has been successfully applied in Fortune 500 contact centers. The technology has proven to be remarkably effective in allowing contact centers to build scripts and call flows, creating real-time speech simulations to objectively evaluate how their agents interact in critical call scenarios. This training resulted in dramatic reductions in training and handle time and increased sales agent performance and customer satisfaction.
RealCall™ allows an organization to build its interaction scenarios through self-service tools that do not require any programming. A simulation can be created in as little as six hours. Scoring and results from the simulations are generated and stored by RealCall™ and provide an objective method for assessing employees' interactions.
Whether driven by call quality, effectiveness of your sales force, or compliance to sensitive or regulated interactions, learn how this highly configurable platform can be used to meet your unique needs.
Artisan
