Sivox RealCall Receives Customer Interaction Solutions Magazine's IP Contact Center Technology Pioneer Award Trenton, New Jersey, March 7, 2005- SIVOX announced today that Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine (www.cismag.com) has named SIVOX RealCall as a recipient of a 2005 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982. Marketed and sold direct and through integration and development partners, SIVOX performance solutions are easily integrated with learning and quality monitoring applications. The company has taken the lead in e-Learning simulations with installations in a number of Fortune 500 companies, where its solutions have demonstrated tangible, substantive ROI and improved retention and effectiveness of contact center professionals worldwide. SIVOX, whose clients now include SBC, MCI and Sprint, among others, delivers a complete platform to help companies use training to drive revenue, provide increased customer satisfaction, and certification and quality assurance of operational best practices. Currently SIVOX RealCall is in use at over 50 customer call centers employing 60,000 customer contact agents. "Many contact centers are in the process of 'virtualizing' facilities to save on infrastructure costs and attract better contact center employees. The latest version of SIVOX RealCall now supports remote agents," said Wade Baker, CEO of SIVOX. Agents in the field merely install the client software from CD or from a secure Web site, enter their username and password, and they are ready to begin their own customized contact center training program. The remote training module supports all the features and functions of the network-based SIVOX RealCall, such as real-time coaching, voice recording and agent grading and reports. New this year, the IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative. "TMC realizes that technology is the key to the success of any call center, and we have been covering call center technology since 1982. This is why TMC is offering this awards program, so we can judge the 'best of the best' in IP contact center technology," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. SIVOX has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the burgeoning IP contact center industry. Also, SIVOX has proven its product is of high quality and is superior in its application. The IP Contact Center Technology Pioneer Award highlights will be published in the March 2005 issue of Customer Interaction Solutions magazine. About SIVOX SIVOX is the leading provider of employee performance applications used as agent lifecycle support tools for the screening, hiring, training, certification and quality assurance of operational best practices. SIVOX RealCall users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle real calls. Results have seen investment payback of less than 3 months, projecting net benefits of over $1.3 million per year for every 1,000 agents. The flagship product, SIVOX RealCall creates true-to-life contact center simulations for initial and continuous agent training. SIVOX RealCall lets agents learn by doing, combining a speech-recognition engine that provides real-time coaching and feedback with simulated data entry screens, By more efficiently communicating a company's best-practices, SIVOX RealCall increases customer satisfaction and minimizes agent attrition rates, leading to ROI in less than 6 months. In addition, the SIVOX implementation process has minimal impact on IT. For more information contact: Sivox Technologies, Inc.; phone (866) 263-6319, ext. 350. www.sivox.com. About TMC Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com. TMC Contact:
Bill MacRae
203-852-6800, ext. 226
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| Company Contact:
Jon Cordova
866-263-6319, ext. 161
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