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Florham Park, NJ, April 26, 2006 - Sivox Technologies, Inc. announced today that Technology Marketing Corporation (TMC®)'s Customer Interaction Solutions® magazine (www.cismag.com) has named SIVOX RealCall as a recipient of a CRM Excellence Award for 2006. Customer Interaction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982. "SIVOX RealCall is a real-time coaching and training solution that uses speech analytics to provide interactive feedback to agents as handle practice calls in a simulated environment. Contact centers can see a dramatic improvement in the efficiency and effectiveness of their agents using our solutions," said Wade Baker, CEO of SIVOX. "Given that approximately two-thirds of contact center costs are agent-related, companies are demanding and increasingly implementing solutions that reduce agent cost and generate increased agent output," said Wade Baker, CEO of SIVOX. "The SIVOX RealCall solution takes advantage of the latest Internet and Network technologies and can be deployed as either a networked solution or as a hosted Managed Service solution." "Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. SIVOX has demonstrated to the editors of Customer Interaction Solutions® that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions®. The CRM Excellence Award winners for 2006 will be published in the May and June issues of Customer Interaction Solutions® magazine. About TMC™Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interactive Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com. About SIVOX SIVOX is the leading provider of employee performance applications used as agent lifecycle support tools for the hiring, training, coaching and certification of quality assurance and operational best practices. SIVOX Agent Performance Suite users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle actual calls, resulting in investment paybacks of less than 3 months and a 3-year ROI of 10 to 25 times their investment. The flagship product, SIVOX RealCall lets agents learn by doing, combining a speech-recognition engine that provides real-time coaching RealCall is in use at over 80 customer call centers employing 125,000 customer contact agents. For more information contact: Sivox Technologies, Inc. at http://www.sivox.com. TMC Contact:
Andrew Katz
203-852-6800, ext. 279
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| Company Contact:
Jon Cordova
866-263-6319, ext. 161
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