A. Traditionally, call centers conduct assessments after they identify labor pools and solicit applications. Recruiting departments have been limited to static assessment of core skills and behavior with paper or more recently web-based questionnaires. The results come full circle because assessments help you decide if your recruitment effort is effective.

RealScreen™ walks an applicant through a true-to-life contact center scenario. Hiring managers can therefore more accurately assess an applicant's potential. The key difference between SIVOX RealScreen™ and any other screening product is the ability to screen an applicant on verbal interactions with a customer in a simulated environment, using RealScreen's simulation engine with advanced speech recognition capabilities. RealScreen™ assesses an applicant's ability to perform overlapping skills of verbal interaction as well as data entry accuracy and speed. RealScreen™ also allows HR managers to identify skill gaps in applicants at an early stage in the recruitment process.