Trenton, NJ, March 30, 2005, Sivox Technologies Inc., developers of the SIVOX RealCall platform for creating interactive contact simulations to help companies use training to drive revenue, increase customer satisfaction, provide certification and assess quality, announced today it has been named as one of Gartner Groups' 'cool technology' companies in the Knowledge Support Market. The Cool Vendors in Knowledge Market report, issued March 25th, is an annual technology analysis provided by one the industry's leading analyst firms tracking the e-Learning and Knowledge Management markets. The report recognizes companies that have developed clever new solutions to persistent problems in the training and knowledge markets. According to the Gartner report SIVOX RealCall authoring tools enable call centers to create learning simulations that mimic live calls to customers. Tools for simulation customer service software are also included, making the simulations nearly fully immersive. According to the report, "Simulations can accelerate that learning by immersing students in the conditions in which they will work. With SIVOX's RealCall, operators can train at their desks, so training disrupts their work less and the voice-recognition capabilities make the simulations compelling." The report goes on to cite the effectiveness of interactive simulations as a tool to quickly and effectively train operators and service agents, as opposed to merely listening to recorded calls or, the most expensive option, being trained by coaches one-on-one. The entire Cool Vendor in Knowledge Markets report is available from the Gartner Group directly at www.gartner.com. "SIVOX technology is indeed 'cool,'" said Wade Baker, CEO of SIVOX, Inc. "Our Fortune 100 customer companies are saving money while improving their employees' performance better and faster. We're pleased to be acknowledged by the Gartner Group in this latest report." SIVOX Customers and Market Sivox Technologies, Inc., develops dynamic, interactive simulations, which optimize people performance. The company's solutions support the complete Employee Performance Lifecycle, including screening, training and evaluation. Marketed and sold through integration and development partners, SIVOX performance solutions are easily integrated with learning and quality monitoring applications. The company has taken the lead in e-Learning simulations with installations in a number of Fortune 500 companies, where its solutions have demonstrated tangible, substantive ROI and improved retention and effectiveness of contact center professionals worldwide. SIVOX, whose clients now include SBC, MCI and Sprint, among others, delivers a complete platform to help companies use training to drive revenue, provide increased customer satisfaction, and better distinguish themselves on the contact center floor. Currently SIVOX RealCall™ is in use at over 50 customer call centers employing 60,000 customer contact agents. About SIVOX SIVOX is the leading provider of employee performance applications used as agent lifecycle support tools for the screening, hiring, training, certification and quality assurance of operational best practices. SIVOX RealCall users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle real calls. Results have seen investment payback of less than 3 months, projecting net benefits of over $1.3 million per year for every 1,000 agents. The flagship product, SIVOX RealCall? creates true-to-life contact center simulations for initial and continuous agent training. SIVOX RealCall lets agents learn by doing, combining a speech-recognition engine that provides real-time coaching and feedback with simulated data entry screens, By more efficiently communicating a company's best-practices, SIVOX RealCall increases customer satisfaction and minimizes agent attrition rates, leading to ROI in less than 6 months. In addition, the SIVOX implementation process has minimal impact on IT. For more information contact: Sivox Technologies, Inc.; phone (866) 263-6319, ext. 105; www.sivox.com. Contact:
Jon Cordova
866-263-6319, ext. 161
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