RealCall Singled Out For Helping Clients Improve CRM

Trenton, NJ, June 7, 2005 — Sivox Technology, Inc. announced today that Technology Marketing Corporation (TMC^®)’s Customer Interaction Solutions^® magazine (www.cismag.com) has named RealCall™ as a recipient of a CRM Excellence Award for 2005. Customer Interaction Solutions^® has been the premier publication in the CRM, call center and teleservices industries since 1982.

Marketed and sold direct and through integration and development partners, SIVOX performance solutions are easily integrated with learning and quality monitoring applications. The company has taken the lead in e-Learning simulations with installations in a number of Fortune 500 companies, where its solutions have demonstrated tangible, substantive ROI and improved retention and effectiveness of contact center professionals worldwide. SIVOX, whose clients now include SBC, MCI and Sprint, among others, delivers a complete platform to help companies use training to drive revenue, provide increased customer satisfaction, and certification and quality assurance of operational best practices. Currently SIVOX RealCall is in use at over 50 customer call centers employing 60,000 customer contact agents.

"The latest version of our product, RealCall Internet Pilot, allows companies to realize an ROI in less than 120 days and be up and running in less than 90. Not only that, the fully hosted solution requires no infrastructure changes in the enterprise," said Wade Baker, CEO of SIVOX. Agents in the field merely install the client software from CD or from a secure Web site, enter their username and password, and they are ready to begin their own customized contact center training program. The remote training module supports all the features and functions of the network-based SIVOX RealCall, such as real-time coaching, voice recording and agent grading and reports.

Customer Interaction Solutions magazine implemented the CRM Excellence Awards six years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. SIVOX has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The CRM Excellence Award winners for 2005 will be published in the June and July issues of Customer Interaction Solutions magazine.

SIVOX is the leading provider of employee performance applications used as agent lifecycle support tools for the screening, hiring, training, certification and quality assurance of operational best practices. SIVOX RealCall users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle real calls. Results have seen investment payback of less than 3 months, projecting net benefits of over $1.3 million per year for every 1,000 agents. The flagship product, SIVOX RealCall creates true-to-life contact center simulations for initial and continuous agent training. SIVOX RealCall lets agents learn by doing, combining a speech-recognition engine­ that provides real-time coaching and feedback­ with simulated data entry screens, By more efficiently communicating a company's best-practices, SIVOX RealCall increases customer satisfaction and minimizes agent attrition rates, leading to ROI in less than 6 months. In addition, the SIVOX implementation process has minimal impact on IT. For more information contact: Sivox Technologies, Inc.; phone (866) 263-6319, ext. 350. www.sivox.com.

Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFi Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com