A. SIVOX RealCall tracks more than 110 metrics which are incorporated into 12 different reports. These reports provide information on the performance of individual agents, agent teams, specific issues within the contact center, single contact centers, and the enterprise. The information within these reports will help you determine the actual value of your training efforts, identify areas of need, and provide proof of compliance with government regulations. In addition, the speech recognition component allows you to track which key words and phrases were used and missed, and identify the use of prohibited words and phrases.