A. SIVOX RealCall's advanced speech recognition engine actively "listens" to agent responses, allowing the Real-Time Coach to automatically interact with the agent. It's always there, pausing the call if an incorrect response is given or an important point is missed. It provides immediate feedback and remediation so agents can learn as they go through the simulation, rather than waiting until it's completed and then having to look to see if they made any mistakes. The Real-Time Coach also directs agents to the Knowledge Center for additional practice if a segment proves more troublesome to the agent. This immediacy provides a more thorough learning experience, and ultimately helps shorten the learning curve. It also meets the National Training Laboratory's criteria for best learning - simulations with coaching.