Web installation, ease-of-authoring and CBT features
significantly reduce the Total Cost of Ownership

Florham Park, NJ, November, 7, 2005 — Sivox Technologies Inc., developers of the SIVOX RealCall™ platform for creating and administering interactive contact simulations for initial and continuous agent training, announced today the release of SIVOX RealCall Version 5. V5 is an advanced platform that enables a series of on-going innovations including Web Start technology, enhanced authoring environment, and full support for CBT modes. The initial version is called "V5.0 Migration Release" and features Web Start technology to automatically install and maintain the application on an on-demand basis.

The V5 SIVOX RealCall release incorporates a number of features that reduce the Total Cost of Ownership (TCO) for simulation technology. These include automatic end-user installation and version updates on all end-user computers, thereby reducing the cost and hassle of managing distribution and deployment of simulation software. In the coming months, SIVOX RealCall will introduce an integrated authoring environment to speed development with broadened authoring capabilities to include integration of multi-media content, and support for progressive learning modes such as "show & tell" content to supplement existing hands-on simulation training.

"Our new installation and ease of authoring features will reduce the Total Cost of Ownership (TCO), giving SIVOX RealCall Version 5 a huge cost advantage over applications that use traditional installation and authoring methods," said Wade Baker, CEO of SIVOX. "And the addition of 'learning modes' makes SIVOX simulations capable of teaching, practice and certification from a single application platform, which increases our value proposition," Baker said. Given that approximately two-thirds of contact center costs are agent-related, companies are demanding and increasingly implementing solutions that reduce agent cost and generate increased agent output.

"Few tools so successfully provide authoring of voice dialog with full blown simulations as does SIVOX RealCall," said Jim Lundy, Senior Analyst for e-Learning for Gartner Research. "Simulations can accelerate learning by immersing students in the conditions in which they will work. With SIVOX RealCall, operators can train at their desks, so training disrupts their work less and the voice-recognition capabilities make the simulations compelling," Lundy added.

Web Installation and Updates
The Web Start installer provides the option to automatically install and/or update the RealCall application whenever simulation content is accessed via a web browser. This has two primary advantages: 1.) By installing the Simulation Player on-demand, like a browser plug-in, it eliminates the need to setup the RealCall on PCs prior to launching simulation content, and 2.) The automatic update feature reduces the cost of deploying version updates by automatically distributing updated components on an as-needed, on-demand basis. Customers will be able to take advantage of new features almost immediately without the cost and time required to plan and implement enterprise-wide upgrades. By automatically deploying all hot-fixes and version updates as they are made available, SIVOX customers will always be using the latest versions without the extended lag times normally associated with enterprise-wide upgrade projects.

Ease-of-Authoring
SIVOX RealCall V5 has been re-engineered to facilitate easier simulation authoring. The RealCall V5 System Designer merges system authoring tools used to create simulation screens along with their associated scenario-based data sets and scoring criteria into a single integrated environment. Simulation authors can simply record their own system interactions to create different simulation scenarios and associated scoring information. A new hierarchical tree view shows the properties and relationships between all system simulation elements making it much easier to create and maintain large simulations. Additional new features include the ability to create native Windows drop-down menus and a configurable table control that is the optimum method of emulating and maintaining pricing structures, schedules, contact records, and other tabular information.

Voice Recognition Enhancements
SIVOX RealCall V5 uses voice recognition to understand and score the agent's verbal responses during a training session. New enhancements to voice recognition include the ability to identify restricted words or phrases that you don't want communicated during a customer call as well as a new technique that significantly improves voice recognition accuracy. This feature addresses accuracy and compliance issues and best practice optimization within the contact center, which includes specifying one or more words or phrases that either must be stated or not stated during the call. Additionally, this feature is capable of triggering conversation blocking.

Computer-Based-Training Enhancements
SIVOX RealCall V5 is also being enhanced to include a number of features that makes the product ideal for computer-based-training. These enhancements include integration of multi-media content, and support for progressive learning modes that support inclusion of "show & tell" content to supplement existing hands-on simulation training. The full simulation will provide a superset of the show & tell requirements allowing more reuse of existing simulation content. The incorporation of "learning modes" makes RealCall simulations capable of teaching, practice and certification from a single application platform. A Knowledge Center integrates a "best practice" tutorial for each dialog segment of the simulations.

SIVOX RealCall Flexible Pricing
SIVOX RealCall™ customers have flexible purchasing options to choose from traditional per-server and site licensing plans to our new subscription plan which allows companies to spread the total costs of implementation and ownership over a period of years. In addition, SIVOX now offers a hosted on-demand ASP solution. "In contact center training, our customers want choices," said Wade Baker, CEO of SIVOX. "With pricing options such as these, our enterprise customers can choose the plan that provides them with the most value."

About SIVOX
Sivox Technologies, Inc. develops dynamic, interactive simulations, which optimize people performance. SIVOX is the leading provider of employee performance applications used as agent lifecycle support tools for the screening, hiring, training, certification and quality assurance of operational best practices. SIVOX RealCall users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle real calls. SIVOX customers have seen investment paybacks of less than 180 days with estimated cost savings of over $1.3 million per year for every 1,000 agents. SIVOX RealCall, the flagship product, creates true-to-life contact center simulations for initial and continuous agent training. SIVOX RealCall lets agents 'learn-by-doing', combining a speech recognition engine­ that provides real-time coaching and feedback­ with simulated data entry screens. The company has taken the lead in e-Learning simulations with installations in a number of Fortune 500 companies, where its solutions have demonstrated effectiveness in contact center worldwide. Currently SIVOX RealCall is in use at over 80 contact centers employing 125,000 customer contact agents. For more information contact: Sivox Technologies, Inc. at http://www.sivox.com.