Developing simulations in SIVOX RealCall requires no programming skills, so your customer contact center professionals can concentrate on creating effective training, not software engineering. Translate your best call practices to dynamic training exercises in minutes using the SIVOX SimGen tools. Scripting agent-customer interactions is as easy as typing dialog into the Voice SimGen authoring screen. You can also use previously recorded live conversations, complete with contact center interactions-true back and forth dialog. Whether you use the text-to-speech generator or the scripting tool, all your simulations are easily edited and quickly redeployed to trainees, making SIVOX RealCall the most effective platform for continuous, real-world simulations.



The SIVOX system simulator enables you to quickly and effectively re-create the exact look, feel and actual experience of using your in-house call center applications, complete with text boxes, radio buttons, check boxes and drop down menus. Trainees will get the full system experience, and you can capture and score the accuracy of their system navigation and usage. Creating system simulations is as easy as assigning functions to the proper 'hot zones' on captured screens from your live applications. When the trainees go 'live,' they will already be familiar with your software and the correct system procedures.