SIVOX Partners - Jeffrey White

Course offered via an on-demand Internet marketplace: marketplace.sivox.net

Solution teaches, analyzes and grades what your agents need to know as well as how they say it. Agents interact with simulated customers and system screens as if they were handling real calls.

SIVOX Partners and Call Center Learning Solutions (CCLS) have developed the next generation of Call Center Training. "This is a highly cost effective approach for coaching and training agents to handle live calls with limited impact on dedicated resources,” said Ellen Greene, President of Call Center Learning Solutions.

The new interactive Contact Handling Skills Course takes advantage of the latest Internet and Network technologies and can be deployed through an on-demand, Software as a Service (SaaS) solution. "SIVOX RealCall™ is a real-time coaching and training solution that uses speech analytics to provide interactive feedback to agents who handle practice calls in a simulated environment. Contact centers can see a dramatic improvement in the efficiency and effectiveness of their agents using our solutions," said Jeff White, Chief Executive Officer for SIVOX Partners.

SIVOX Partners are offering an exclusive “sneak peak” online of the Customer Care and Contact Handling Skills Course.

Email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call toll-free 866-263-6319.

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Jeffrey White

Mr. White has over 20 years of experience within the Information Technology sector. In addition to his role at Sivox, He is currently a Board member & CEO of RCD Technology a supplier of RFID devices. Prior to this, Mr. White was the CEO and Chairman of FingerWorks, Inc. a privately held producer of Computer Input technology. In this capacity, he successfully transformed the company into a leading provider of input technologies, which was ultimately acquired by Apple Computer in 2005. From 2002-2004, Jeff was the President of NaPro Bio Genomics, From 1999 - 2002, he was Vice President of Worldwide Operations for Agilent Technologies' Analytical Software, Services, and Consumables Business Unit, where he led three acquisitions to successful completion that helped drive revenue from $70M to $300M. Prior to his time at Agilent, Jeff spent 15 years at HP, where he served in multiple executive roles within General management, as part of HP's Enterprise Systems and Peripherals Businesses. Jeff sits on multiple boards of Technology startups as both a director and advisor including Coates Analytics, RCD, & SightLogix.

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