Progressive Modular Learning Skill Modes, Continued Series of Innovations, Enhanced Reporting Features -- Reinforce industry leadership position in performance enhancing technology

Salt Lake City, UT, April 30, 2007 — Sivox Technologies Inc., developers of the SIVOX RealCall™ platform for creating and administering interactive contact simulations for initial and continuous agent training, announced today the release of SIVOX RealCall™ Version 6.  V6 is an advanced platform that enables a series of innovations including a suite of applications that target unique business challenges; Screening & Hiring, Certification, Skills Development, Enterprise Assessment and the traditional Training modules. Building on the advances in the previous versions, V6 will also introduce a Developers' Portal that will allow learning content providers to deliver their solutions via an advanced technology platform, without making large capital investments.

The V6 SIVOX RealCall™ release incorporates a number of features that reduce the Total Cost of Ownership (TCO) for simulation technology and make this powerful technology available to a broader customer set. These include complete browser-based delivery of full-immersion simulations, and central content management, thereby reducing the cost and hassle of managing distribution and deployment of simulation software. “Sivox is the only Contact Center Performance Optimization technology that uses speech recognition for a realistic call interaction experience,” said Corey Catten, CTO of Sivox. “With RealCall™ V6, organizations can easily deploy rich simulations including advanced speech recognition and click-for-click interactive application mockups without the need for a desktop installation or a complicated and costly back-end integration.”

SIVOX plans to use the SIVOX RealCall™ V6 release to support a Developer’s Portal on the web where individual learning content providers can join a community of like-minded learning professionals and access the RealCall™ V6 authoring tools and delivery platform; all hosted by SIVOX. “With the Developer’s Portal, we open the doors of the most powerful contact center simulation authoring suite to anyone who wishes to develop a simulation,” added Catten. “Learning professionals will be able to author content and publish simulations to the audience of their choice, quickly and with minimal startup costs.”

"RealCall™ 6.0 is a quantum leap over business class simulation technology available in the market today. Not only does it further SIVOX’ mantra of ‘ease of use’, but its module approach specifically focuses enhancing performance and solving business problems. While statistically understanding business drivers is important, SIVOX is the ‘action technology’ that actually drives the improvements and translates them into business results,” said Jon Cordova, COO of SIVOX. "With the addition of 'learning modes' SIVOX is capable of teaching, practice and certification from a single application platform, which increases our value proposition. Finally, SIVOX 6 now offers a web portal that Developer’s of Learning Content and Material can deliver their solutions through SIVOX’ state-of-the-art technology and create new revenue streams.”

Hiring and Screening
Comprehensive pre-employment skill assessment screening provided by RealScreen gives Contact Centers the ability to package screening, testing and initial interview responses. The results are lower costs of recruitment, less time to conduct assessments and identify the labor pool, as well as reduced attrition levels from increased hiring accuracy. RealScreen provides a full immersion and interactive voice and system simulation that duplicates the conditions that the potential contact center agent will experience. RealScreen reports provide managers with empirical data to make the best hiring decisions based on objective data and not subjective decisions. Flexible and easy to author RealScreen can be customized to produce any questionnaire and simulation test and is available in an ASP-based solution.

Training
Self driven, CBT with coaching and interactive voice and system simulation Sivox RealCall™ 6.0 training module with its flexible architecture, easily authored simulations and enhanced reporting capabilities combine to form the best and most complimentary learning program. Progressive skill development techniques of Show Me, Try Me, Test Me, voice and system full immersion, interactive simulations achieve a significantly higher level of learning and knowledge retention and decision making capability than traditional record and playback software. Training module can be an excellent platform for the At-Home workers and its coaching capabilities, provides the student feedback and direction as they are learning.

Certification
RealCall™ 6.0 Certification module provides the platform to evaluate and consistently score skills and competencies – hard skills, soft skills, multi-tasking and critical thinking. This customizable platform is designed to tutor, practice, test, and certify the results for company specific content or industry professional certifications. The Certification module provides a rich set of multimedia capabilities, paper and pencil type testing and enhanced reporting. Based on open standard technology, .all of RealCall™ is designed to leverage your current content and deliver it in a seamless fashion.

Skills Development
Once an agent is on the floor, RealCall™ Skills Development module is designed to improve skill gaps and introduce new skills required (i.e, new products, procedures). By leveraging your quality management programs or other skill assessment tools, Skill Development delivers a rich set of learning experiences that reinforces best practices and is measurable, so managers can clearly understand how agents retaining information and performing with it. This can be a powerful tool in honing ongoing competencies and along with Certification can be a basis for a Career Plan model, both of which have a significant impact to attrition.

Enterprise Assessment

Most managers understand that their agents need to be prepare to handle the moment of truth with customers. “Being prepared” means that an organization has established a baseline of the skills and competencies required to be successful at the job function. The challenge has been, other than tribal knowledge, it has been difficult and expensive to benchmark contact centers performance down to this level and then to evaluate ongoing performance. RealCall™ Enterprise Assessment tool creates a platform to assess your entire organization on their performance of key skills and more importantly create benchmarks from which to improve/hone your quality management systems. With its web-based delivery system, enterprises can quickly establish baseline skills and then at prescribed intervals can re-evalutate these skills, across the enterprise. Repeatable, sustainable and MEASUREABLE.

About SIVOX
Sivox Technologies, Inc. develops dynamic, interactive simulations, which optimize people performance. SIVOX is the leading provider of employee performance applications used as agent lifecycle support tools for the screening, hiring, training, certification and quality assurance of operational best practices. SIVOX RealCall™ users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle real calls. SIVOX customers have seen investment paybacks of less than 180 days with estimated cost savings of over $1.3 million per year for every 1,000 agents. SIVOX RealCall™, the flagship product, creates true-to-life contact center simulations for initial and continuous agent training. SIVOX RealCall™ lets agents 'learn-by-doing', combining a speech recognition engine­ that provides real-time coaching and feedback­ with simulated data entry screens. The company has taken the lead in e-Learning simulations with installations in a number of Fortune 500 companies, where its solutions have demonstrated effectiveness in contact center worldwide. Currently SIVOX RealCall™ is in use at over 80 contact centers employing 125,000 customer contact agents. For more information contact: Sivox Technologies, Inc. at http://www.sivox.com.