Course offered via an on-demand Internet marketplace: marketplace.sivox.net

Solution teaches, analyzes and grades what your agents need to know as well as how they say it.  Agents interact with simulated customers and system screens as if they were handling real calls. 

SIVOX Partners and Call Center Learning Solutions (CCLS) have developed the next generation of Call Center Training.  "This is a highly cost effective approach for coaching and training agents to handle live calls with limited impact on dedicated resources,” said Ellen Greene, President of Call Center Learning Solutions.   

The new interactive Contact Handling Skills Course takes advantage of the latest Internet and Network technologies and can be deployed through an on-demand, Software as a Service (SaaS) solution.  "SIVOX RealCall™ is a real-time coaching and training solution that uses speech analytics to provide interactive feedback to agents who handle practice calls in a simulated environment. Contact centers can see a dramatic improvement in the efficiency and effectiveness of their agents using our solutions," said Jeff White, Chief Executive Officer for SIVOX Partners.

SIVOX Partners are offering an exclusive “sneak peak” online of the Customer Care and Contact Handling Skills Course. 

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SIVOX has been implemented in enterprise-wide installations with notable Fortune 500 companies. Our vision is to be the architect of the perfect customer interaction. This is accomplished through the innovative application of total immersion simulation technology. By working directly at the point of contact between the organization and its customers, SIVOX solutions allow their clients to achieve unequalled levels of customer satisfaction.

Contact centers are faced with a number of issues, which drive the business case for our solutions. By replacing traditional classroom and role-playing methodology with SIVOX RealCall dynamic simulations, contact centers have seen a dramatic improvement in the efficiency and effectiveness of their agents. SIVOX Agent Performance Suite users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle actual calls, resulting in investment paybacks of less than 3 months and a 3-year ROI of 10 to 25 times their investment.

In 1999, our professionals were called in to help one of the world's leading telecommunications service providers design the very first training application to use speech recognition to power real-time interactivity. This joint effort led to the creation of SIVOX RealCall™, which is now in use in over 80 contact centers providing more effective and efficient initial and continuous training to over 125,000 agents - and helping our customers better differentiate themselves on the contact center floor

 
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