SIVOX Partners - Privacy Policy

Course offered via an on-demand Internet marketplace: marketplace.sivox.net

Solution teaches, analyzes and grades what your agents need to know as well as how they say it. Agents interact with simulated customers and system screens as if they were handling real calls.

SIVOX Partners and Call Center Learning Solutions (CCLS) have developed the next generation of Call Center Training. "This is a highly cost effective approach for coaching and training agents to handle live calls with limited impact on dedicated resources,” said Ellen Greene, President of Call Center Learning Solutions.

The new interactive Contact Handling Skills Course takes advantage of the latest Internet and Network technologies and can be deployed through an on-demand, Software as a Service (SaaS) solution. "SIVOX RealCall™ is a real-time coaching and training solution that uses speech analytics to provide interactive feedback to agents who handle practice calls in a simulated environment. Contact centers can see a dramatic improvement in the efficiency and effectiveness of their agents using our solutions," said Jeff White, Chief Executive Officer for SIVOX Partners.

SIVOX Partners are offering an exclusive “sneak peak” online of the Customer Care and Contact Handling Skills Course.

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Our Privacy Commitment

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. Information Collection and Use Sivox is the sole owner of the information collected on this site.

We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Sivox collects information from you at several different points on our website.

Log Files.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Links.
If we have provided links to other sites, these are outside the control of Sivox. If you click these links, you will leave the Sivox website and enter sites that may have different privacy policies. This privacy statement applies solely to information collected by this website.

Notification of Changes.
We will post any substantive changes in this privacy policy at least 30 days prior to the change taking effect. Any information collected under this current policy will remain bound by the terms of this privacy policy. After the changes take effect, all new information collected, if any, will be subject to the revised privacy policy.

For more further details about our privacy policy, please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

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