"We expect a 20% increase in customer satisfaction scores and a 15% increase in upselling. Our new agents are more efficient and more productive. SIVOX will result in a total of $50 million in benefits over a three year period."
  - Director of Training, Leading Global Telecom Company.

"The system is a resounding success with our trainees. Many of the trainees have commented on how SIVOX RealCall helped them to better understand the products we offer."
  - Pat Hawkinson, Director of Knowledge Resources for MCI.

"Statistics aside, we were certainly impressed with how closely this product simulates a real-world call, leveraging advanced technologies such as text-to-speech, speech recognition and call recording, as well as CRM application emulation. It didn't take a rocket scientist to figure out that interactive simulations used as a training tool can train agents more effectively than merely listening to recorded calls, and are certainly less expensive than being trained by a coach one-on-one."
  - Tom Keating, TMC Labs

"RealCall and its new hosted pilot application are a smart way to get experience into the heads of agents, not just knowledge. "
  - Editors, Call Center Magazine

"Simulations can accelerate that learning by immersing students in the conditions in which they will work. With SIVOX's RealCall, operators can train at their desks, so training disrupts their work less and the voice-recognition cap abilities make the simulations compelling,"
  - Gartner’s Cool Vendors in Knowledge Market report, 2005