Home Solutions Solutions SIVOX develops and implements eLearning solutions for contact centers and other companies that desire 'Learn by doing' solutions and want to better differentiate themselves at the point-of-contact SIVOX is the leading provider of Agent Performance Suite of applications used as agent lifecycle support tools for the screening, hiring, training, certification and quality assurance of operational best practices. The SIVOX RealCall™ System is a development, deployment and redevelopment training platform. Through the use of its patented dialog processes, customer-specific best practices are captured and molded into highly interactive training simulations. SIVOX's flagship solution RealCall uses highly robust and unique full immersion simulations that combine speech recognition engine along with a system simulation engine to create a realistic environment for agents to improve their skills and customer interactions. Exact replicas of your existing software application screens are at the trainee's "command." The system provides an extensive set of reporting metrics on the trainee's performance. The SIVOX RealCall solution takes advantage of the latest Internet and Network technologies and can be deployed independently from the traditional telephony environment used in many contact centers. It can be deployed as either a networked solution or as a service as an Internet ASP solution. As part of its business model, SIVOX regularly supports pilots with its customers. Typically, SIVOX will host a RealCall Internet ASP, for a minimum of 200 users, and will setup the initial configuration. SIVOX RealCall easily intergrates with Quality Monitoring and Workforce Management performance optimization suites. The SIVOX RealCall System is based on Web and Java technologies, making integration into even the most complex call center IT environments as non-intrusive and flexible as possible, with little overhead on training center or production system networks. In summary, SIVOX system benefits include: Low overhead and resource utilization Ease of user deployment Flexibility of system integration Scalability Ease of authoring Extensive multi-level reporting capabilities Low cost operation Fast measurable ROI For SIVOX "Full Immersion" Simulation Products, select one of the following: About SIVOX RealCall™ About SIVOX RealScreen™ Request a Personal Demonstration RealScreen RealCall