SIVOX RealScreen™ uses speech recognition and RealCall™ activity monitoring to assess job skills, including the ability to navigate, multitask, accurately enter data, verbally interact, check for proper pronunciation and process customer requests. Unlike traditional static assessments, RealScreen provides an interactive full immersion screening simulation solution designed to assess aptitudes and predict work place behavior for call center agents.
Benefits
- Lowers subjectivity and achieves consistency in job skills screening.
- Provides a standardized yardstick for managers to measure cognitive and behaioral skills for more accurate hiring decisions.
- Improves profitability and customer satisfaction.
- Leads to significant return on investment to organizations.
Features
- RealScreen™ assessment consists of two modes - Practice and Assessment.
- The Practice mode is a tutorial for the applicant to understand every facet of the test prior to formal testing.
- The Assessment mode is the formal test where the applicant is evaluated.
- Data can be centralized with the applicant's results reported to the HR manager for review.
- A master report of all the results is collected and can be shared with HR systems.
RealScreen's™ full immersion simulation technology provides an environment where an applicant's job skills and aptitudes such as problem solving, computer aptitude, speech ability and proper pronunciation can be evaluated in true-to-life situations prior to the hire.
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